Chapters 1 & 2: Did it resonate? Yes, in both of the following examples!
On Sacrifice Syndrome: page 18-- "Like Eduardo, we miss the real goals and create dissonance along the way. Our negativity causes us to close down and to stop functioning effectively. At the same time, our stress and negative emotions are actually contagious,. . . It becomes a vicious cycle: power stress, sacrifice, dissonance, more stress, and more sacrifice. . . . that's the challenge of being a leader today: how to manage the Sacrifice Syndrome, to build and sustain resonance in the face of great trials."
On Infectiousness of Resonant Leadership: page 25-- "People's behavior at the company [Southwest] reflects the values and mission that Colleen's contagious resonant leadership has helped create. Resonance is a way of life, not just an abstract goal. People demonstrate obvious, tangible care and concern for one another, and yet they are direct and hold each other accountable for getting the job done and living the company values." [emphasis added]
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